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Home » Council » Forms and payments » Direct Debit Request Online Form
I/We authorise and request the Devonport City Council (User ID 303156) to arrange for funds to be debited from my/our account at the financial institution identified below and as prescribed below through the Bulk Electronic Clearing System (BECS). This authority remains in force in accordance with the terms of the Direct Debit Request Service Agreement.
Payment amounts calculated by Council upon issue of next annual Rates Notice and will NOT incur penalty.
1. The Customer agrees to the debiting details as contained in the Direct Debit Request (DDR) and the Devonport City Council undertakes to periodically debit your nominated account with the agreed amount for payment of rates. The DDR will remain in force until cancelled by either party.
2. Instalment Direct Debits amounts will be debited on the instalment due dates according to the annual rates notice. Weekly/Fortnightly/Monthly Direct Debits - Council will in July each year calculate and recalculate the nett rate balance into equal payment amounts to ensure rates are paid in full by 30th June each year without penalty.
3. Council will provide not less than 14 days’ notice to the Customer if it proposes to vary any of the terms of this arrangement.
4. All enquires relating to the Direct Debit Arrangement including:
should be directed to the Devonport City Council by phone, in person, by email or in writing at least 5 days before the next scheduled payment to allow time to accommodate the requested change. You may also cancel the arrangement through your Financial Institution.
5. Changes to the Customer’s Financial Institution will require a new DDR. Provided the new details relate to the same property rates, cancellation of the previous DDR arrangement is automatic.
6. Disputes - If you believe a drawing has been initiated incorrectly on your account, you should notify Council on (03) 6424 0511 as soon as possible. If we are unable to satisfy your query, you should then contact your Financial Institution. You will receive a refund for the drawing if we cannot substantiate the reason for the drawing.
7. Direct debiting through BECS is not available on all accounts and account details should be checked against a recent statement from your Financial Institution. If you are in doubt, you should check with your Financial Institution before completing the Request.
8. It is your responsibility to ensure sufficient clear funds are available in the relevant account by the due date to permit the payment of the debit amount initiated in accordance with the DDR.
9. If the due date for a payment falls on a non-working day or public holiday, the payment may be processed on the next working day
10. Should the Arrangement be cancelled, payment of the property rates will immediately revert to the instalment due dates as shown on the Rates Notice.
11. For returned unpaid transactions, the following procedure will apply:
If you have two consecutive returned unpaid transactions, or three returned unpaid transaction in a financial year, your DDR Arrangement will be cancelled.
Personal Information Protection Statement:
The personal information on this form is required by Council for payment of rates. We only use your personal information for this and related purposes. This information may be disclosed to Council’s Financial Institution in connection with a claim relating to an alleged incorrect or wrongful debit. If this information is not provided, we may not be able to process your request. You may access and/or amend your personal information at any time. How we use this information is explained in our Personal Information Protection Policy which is available at Council’s Customer Service Centre (8.30am to 5pm) or at www.devonport.tas.gov.au.
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