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Customer Service Charter

The Council’s Customer Service Charter outlines the Council’s service standards and complaints management protocol.

If customers feel Council has not met its standards, they are encouraged to contact the Customer Service Co-ordinator on

03 6424 0511

All complaints can be lodged in writing to the General Manager, Devonport City Council, PO Box 604, Devonport, 7310. The complaint will be referred to a senior officer of Council, who will review and investigate the circumstances of your complaint and keep you informed of progress and outcomes.

Alternatively, you can submit an online enquiry or complaint.