Waste Requests

Reporting Damaged Bins from Kerbside Collection

Has your wheelie bin been damaged during kerbside collection?

This service is for reporting bins that may have been damaged during the waste collection process. If you believe your bin was affected, please provide:

• The type of bin (e.g. general waste, recycling, or FOGO)
• A brief description of the damage
• The date and location of the incident

The collection team will investigate your report and arrange for a repair or replacement if required.

How to Report a Damaged Bin

Please contact the waste service provider directly:

• 📞 Phone: 6427 4646
• 📧 Email: [email protected]

Commercial Waste Collection – Missed Collections, Damaged Bins & Extra Bin Requests

Devonport City Council provides commercial waste collection services for eligible businesses. If you experience any of the following issues, please ensure the details are recorded accurately for follow-up:

Missed Collection

If your commercial bin was not collected as scheduled, please check:

• The bin was placed out by 6:00 am on the correct day
• The bin was accessible and not obstructed
• The lid was fully closed and contents were not jammed

Damaged Bin

If your bin has been damaged during collection:

• Specify the type of bin (e.g. general waste, recycling)
• Describe the damage and when it occurred

Requesting Extra Bins

If your business requires additional bins:

• Indicate the type and number of bins needed
• Provide your business name and location

Missed or Partially Emptied Bin – What to Check Before You Report

Sometimes bins aren’t fully emptied or collected, even though the truck has passed your street. Before reporting, please check the following:

• Correct Day & Time: Was your bin placed on the kerb by 6:00 am on your scheduled collection day?
• Bin Lid: Was the lid fully closed, with no items placed on top or beside the bin?
• Bin Contents: Was the bin too heavy, or were items jammed inside, preventing proper emptying?

How to Report a Missed or Partially Emptied Bin

If your bin meets all the above conditions and was still missed or not fully emptied, please report it directly to Veolia:

• 📞 Phone: 03 6427 4566
• 📧 Email: [email protected]

Please include your name, address, and the type of bin (e.g. general waste, recycling, or FOGO) in your report.

Running a business and need to know about liquid waste disposal? This is the right place for all enquiries about trade waste.

What is Trade Waste?

Trade waste is any liquid waste that's discharged into the sewer system from business, industrial, or trade activities. It's different from standard domestic wastewater from kitchens or bathrooms.

Proper management of trade waste is essential to protect our city's sewer infrastructure and the environment from blockages, corrosion, and harmful contaminants.

Who Does This Affect?

Many businesses need a Trade Waste Permit before they can discharge liquid waste. This includes, but is not limited to:

• Food businesses (cafes, restaurants, takeaways, butchers)

• Vehicle workshops (mechanics, car washes, panel beaters)

• Personal services (hairdressers, laundromats)

• Industrial and manufacturing operators

Use this service to ask about your responsibilities, the application process, or requirements for pre-treatment equipment like grease traps and oil interceptors.

Click here to enquire about Trade Waste

Got a question about our waste services or the Devonport Waste Transfer Station? You're in the right place.

General Kerbside & Waste Enquiries

This service is for all general questions about our residential and public waste services. We can help you with things like:

• Finding your bin collection day.

• Clarification on what can go in your recycling or FOGO bin.

• Information on special services like the Hard Waste collection.

• How to correctly dispose of household hazardous waste (e.g., batteries, chemicals, paint).

Waste Transfer Station Enquiries

You can also use this service to ask for information about the Devonport Waste Transfer Station and Recycling Centre. Common enquiries include:

• Opening hours and location.

• Current fees and charges for waste disposal.

• What materials are accepted, including green waste
  
  

Click here to submit a General Waste or Transfer Station Enquiry

Spotted a pile of rubbish that's been illegally dumped?

Help us keep Devonport clean by reporting it. Please provide us with the exact location and a description of the waste (e.g., household garbage, furniture, construction debris). If you witnessed the incident, any details you can provide, such as a vehicle description or registration number, are very helpful.

For your safety: Please do not touch the rubbish as it may contain hazardous materials.

Click here to report Rubbish Illegal Dumping

Devonport City Council's Domestic Kerbside Collection runs fortnightly.

General waste and FOGO are collected one week, while recycling is collected the following.

For larger or non-standard waste items, residents can visit the Spreyton Waste Transfer Station. Located on Bay Drive (off Mersey Main Road), this facility handles waste disposal and recycling for items unsuitable for kerbside collection. 

Building a new home or need to change your bin service?

This is the right place to manage your kerbside collection. You can use this form to:

• Apply for a new set of bins for a newly built property.

• Request an additional bin (e.g., a second recycling or landfill bin).

• Apply to change the size of your existing bins.

• Cancel a service for a property that is no longer occupied.

Please be aware that fees and charges may apply for alterations to the standard service.

Click here to request a new bin or altered waste collection service

Spotted a public rubbish bin that's overflowing?

Thanks for helping us keep Devonport's parks, streets, and reserves clean and tidy!

Please report it to us so we can schedule a collection. To help our crews find the right bin quickly, please be as specific as possible about its location. Including the street, park name, or any nearby landmarks (e.g., "near the BBQ area" or "next to the bus stop") is very helpful.

Click here to report an Overflowing Public Bin

Is your street's gutter full of leaves, gravel, or other debris?

Our street sweepers operate on a regular schedule across Devonport to keep our roadsides clean and our stormwater drains clear.

You can use this service to lodge a request for a specific street to be swept outside of its normal schedule. Please be as clear as possible with the location to help our team respond effectively.

Click here to request Street Sweeping

You can use this service to report graffiti or vandalism damage to Council-owned buildings, public amenities, and furniture.

This form is for requesting the clean-up or repair of these public assets. Please remember that vandalism is a criminal act, and you can also report the incident to the Tasmania Police Assistance Line on 131 444.

What to report using this form

This form is for damage to Council structures and amenities in our parks, reserves, and urban areas. Please use it to report issues such as:

• Graffiti or other damage to Council buildings, community halls, or sporting club rooms.

• Vandalism to public toilet blocks, including damage to doors, walls, or fixtures.

• Damage to street and park furniture, such as benches, picnic tables, or BBQs.

• Vandalism to public bins, including graffiti, fire damage, or other breakage.

To help our crews respond quickly, please provide the exact location of the damage. For parks, please specify the location within the park (e.g., "the playground near the main car park"). Attaching a photo is also extremely helpful.

Click here to report Vandalism on Bins