Risk & Compliance Requests

Devonport City Council is committed to operating with integrity, transparency, and accountability. This commitment includes managing risks to public safety and council assets, and ensuring compliance with all relevant legislation and local by-laws. This service provides a formal channel for the community to report potential public liability issues, lodge an insurance claim against Council, or raise other compliance matters.

Please select the option that best matches your needs below.

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Potential Safety Hazard Complaints

Devonport City Council is committed to maintaining safe public spaces for the community.

If you become aware of a potential safety hazard on Council owned or managed land, you can report it to us for assessment and action.

Safety hazards may include issues such as:

  • Damaged or uneven footpaths
  • Loose or missing drain or pit covers
  • Hazardous trees or fallen branches
  • Unsafe playground equipment
  • Other conditions that may pose a risk to public safety

Click here to report an hazard on Council-owned or managed land.

Illegal Camping

Devonport City Council manages camping on Council owned and managed land in accordance with relevant legislation and Council by-laws.

If you become aware of camping on public land or Council property that you believe may be unauthorised, you can report it to Council for investigation.

When submitting a report, please include:

  • The exact location
  • A description of the situation
  • How long the camping activity has been occurring, if known
  • Any immediate safety concerns

If the camping is occurring on private property, please contact Tasmania Police directly, as Council does not have authority to investigate matters on privately owned land.

Providing accurate information will assist Council to assess the matter and determine the appropriate response.


Click here to report illegal camping

Abandoned Trolleys

If you find an abandoned trolley, you may be able to report it through the retailer's hotline or app.


Trolley Tracker

For abandoned trolleys from Woolworths

1800 Trolley

For abandoned trolleys from Coles or Kmart:

  • Report online
  • Phone 1800trolley (1800 876 553)
  • Get the Coles Supermarket App for iPhone or Android. Please note, the Trolley Collect app has been replaced. You can now report trolleys directly through the Coles Supermarket App.


When to report trolleys to Council

Only report abandoned shopping trolleys to Council if you find:

  • an unbranded trolley in a public place
  • an abandoned trolley that contains dumped rubbish


Click here to report an abandoned trolley

Abandoned Vehicle

Please note: if there is a yellow sticker on the vehicle (like the sample below), it has already been reported and it is not necessary to report it again. Council will not investigate vehicles that are under investigation by the Police.

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Click here to report to an Abandoned Vehicle

Public Incident - Trip & Fall etc

Council is committed to providing safe public spaces, roads, and community facilities. If you have experienced or witnessed an incident such as a trip, fall, or injury in a Council-managed area, it is important that the matter is reported promptly. This allows Council to investigate the incident, address any hazards, and keep accurate records.


Responsibility for Reporting

Council investigates incidents that occur on Council-owned or managed land, including roads, footpaths, parks, and community facilities. If the incident occurs on private property or is the result of private activity, it remains the responsibility of the property owner or occupier.


Common examples include:

  • Trips or falls caused by uneven or cracked footpaths.

  • Injuries from damaged playground equipment, park furniture, or other public assets.

  • Vehicle or cyclist incidents linked to road or signage issues on Council-managed roads.

  • Other accidents where public infrastructure may have contributed to the incident.


When to Lodge a Report

You should report any incident as soon as possible, particularly where medical attention was required, or the hazard remains a risk to others.

Click here to report a Trip, Fall or Other Public Incident

Smoke Complaint

Council regulates smoke emissions to protect public health, safety, and neighbourhood amenity. Excessive smoke can create respiratory issues, reduce visibility, and negatively impact the community’s enjoyment of their homes and public spaces.


Responsibility for Compliance

Under the Environmental Management and Pollution Control Act and Council by-laws, residents and businesses must ensure that smoke from fires, burn-offs, or other activities does not cause a nuisance or health risk. Council investigates smoke complaints and may issue warnings, notices, or infringement penalties if breaches are identified.


Common sources of smoke complaints include:

  • Backyard burning of green waste or household rubbish.

  • Excessive smoke from fireplaces, chimneys, or outdoor fire pits.

  • Uncontrolled burn-offs on private property.

  • Business or industrial activities producing smoke that drifts into residential areas.


When to Lodge a Complaint

You should lodge a smoke complaint if you believe the smoke is excessive, ongoing, or causing a health or safety risk. For emergencies (such as an out-of-control fire), always contact Tasmania Fire Service on 000.

Click here to submit a Smoke Complaint

Street Trading

Street trading is the use of public land (such as footpaths, verges, and other road reserves) for commercial purposes. Council regulates street trading to ensure it is safe, accessible, and consistent with community amenity. A permit is required for most activities that involve trading, displaying goods, or placing equipment on public land.


Responsibility for Compliance

Businesses must hold a valid Street Trading Permit before undertaking activities on Council-managed land. Council assesses applications to ensure they do not obstruct pedestrians, create safety risks, or negatively impact the streetscape.


Common activities requiring a permit include:

  • Outdoor dining areas with tables, chairs, or umbrellas on the footpath.

  • Display of goods or signage (e.g. A-frame boards, clothing racks) on verges or footpaths.

  • Mobile vendors, food trucks, or carts trading from public land.

  • Promotional or commercial activities held on road reserves, malls, or forecourts.


When to Lodge a Request

You must apply for a Street Trading Permit if you plan to use Council land for commercial purposes. Operating without approval may result in enforcement action, removal of items, or fines.

Click here to lodge a complaint or enquiry for street trading

Overgrown Vegetation

Overgrown Vegetation

Council is committed to ensuring public spaces, roads, and pedestrian areas remain safe, accessible, and well maintained. Overgrown vegetation can obstruct visibility, limit access, and create safety risks for pedestrians, cyclists, and road users.

If you identify overgrown vegetation encroaching into a Council-managed area, you can lodge a request for assessment.

Common Examples of Overgrown Vegetation

  • Trees or branches extending into footpaths, roads, or public spaces
  • Vegetation obstructing pedestrian access or visibility
  • Overgrown hedges or bushes encroaching onto public land
  • Unmaintained nature strips
  • Long grass, weeds, or plants creating access or safety concerns
  • Dangerous or unstable trees


When to Lodge a Request

You should lodge a request if overgrown vegetation is creating a safety, accessibility, or visibility issue in a public area. Council will assess the report and prioritise action based on the level of risk.

Click here to report Overgrown Vegetation