Council Building Requests

Our public buildings, parks, and streetscapes feature numerous assets for the community to use and enjoy. Your assistance in reporting maintenance issues is crucial for helping us keep these facilities and amenities safe, clean, and in good working order.

For Urgent Public Safety Hazards
If you encounter an issue that poses an immediate and significant risk to public safety, please do not use the online form. Call Council immediately on (03) 6424 0511. This number is monitored 24/7 for emergencies.

Urgent hazards include:

• Exposed electrical wiring or a fallen light pole.
• A major water leak causing flooding or a slippery surface.
• A shattered glass panel in a bus shelter or building.
• A dangerously broken piece of furniture with sharp edges.
• A fallen tree branch obstructing a main path or resting on a building.

For all non-urgent maintenance requests, please see the categories below.

Council Building Maintenance
This is for reporting general maintenance and repair issues for the structure and fixtures of Council-owned buildings (e.g., public toilets, community halls, sporting pavilions).

• Examples: Broken doors or windows, faulty lights or taps, minor plumbing issues, external graffiti, or damage to walls, floors, and other fixtures.

Street & Park Furniture
This is for reporting damage, graffiti, or other issues with public furniture and amenities located in parks, reserves, and along streets.

• Examples: Damaged benches, picnic tables, or bus shelters; overflowing or broken public bins; faulty drinking fountains; public BBQs that are not working or require cleaning.

Lodge a Maintenance Request
When completing your report, please provide a precise location for the issue. The more specific your description (e.g., "The picnic table closest to the children's playground at Nixon Street Reserve is broken"), the faster our maintenance crews can find and resolve the problem. Uploading a photo is also extremely helpful.

Click here to submit an Maintenance request

This service is for reporting non-emergency security concerns at Council-owned buildings and facilities. Your vigilance helps us protect community assets and maintain a safe environment for everyone.

IN AN EMERGENCY OR IF A CRIME IS IN PROGRESS

If you witness a break-in, vandalism occurring, or any other criminal activity that poses an immediate threat to people or property, call Triple Zero (000) for Police immediately.

Do not intervene or approach any individuals. Your personal safety is the first priority.

Reporting Urgent Security Issues to Council

To report an urgent security issue that requires an immediate response from our team, such as a discovered break-in (after the event), a security alarm that is sounding, or a main entrance that cannot be secured, please do not use the online form.

Call Council on $(03)64240511$. This number is monitored 24/7 for emergencies.

Reporting Non-Urgent Security Concerns

For non-urgent matters, please complete the report below. This allows you to provide information on issues that do not pose an immediate risk but require attention from our security and facilities teams.

Examples of non-urgent concerns include:

• A faulty or broken external security light.

• A security gate or door that is not closing or locking correctly.

• Damage to a perimeter fence of a Council facility.

• Reporting suspicious activity you have observed in the past.

Please note that for non-emergency police matters, you can also contact the Police Assistance Line on 131 444. Council is not a law enforcement agency, but your report will be used to assess and improve security at our facilities.

Click here to submit a Building Security request

This service is for reporting any fault, safety concern, or cleaning issue with an elevator (lift) in a Council-owned building. Your reports are vital for ensuring our facilities remain safe and accessible for all members of the community, particularly those with mobility needs.

Council elevators are located in facilities such as the paranaple centre, paranaple arts centre, and the Market Square Car Park.

IN CASE OF EMERGENCY

If a person is trapped in an elevator:

1. Call Triple Zero (000) immediately and ask for Fire and Rescue.

2. If possible, also notify Council on $(03)64240511$.

For Urgent Faults or Safety Risks

If you discover an urgent fault that poses a safety risk or has left the elevator completely out of service, please do not use the online form. Call us directly on $(03)64240511$. This number is monitored 24/7 for emergencies.

Urgent faults include:

• The elevator is stuck between floors (but no one is inside).

• The doors are jammed or fail to open or close correctly.

• The elevator is making loud, unusual noises or moving in a jerky manner.

For Minor Issues & Cleaning Requests

For non-urgent issues such as a light not working, a button being unresponsive, or a cleanliness concern, please complete the report below. Providing the exact location of the elevator within the building and a clear description of the issue will ensure our Facilities Management team can address it promptly.

Click here to report an Elevator request

Use this service to report an issue that is preventing or restricting access to a public toilet facility in Devonport. This service focuses on the operational and accessibility aspects of our public amenities.

Please note: For general cleanliness issues (e.g., messy facilities, no toilet paper), please use the Council Building Cleaning category. For damage or faults (e.g., a broken toilet bowl, a leaking tap), please use the Building Maintenance & Street / Park Furniture category.

This form is specifically for access concerns such as:

• The facility is locked during its scheduled opening hours.

• A faulty automatic door or locking mechanism.

• An accessibility feature, such as a handrail or baby change table, is broken, missing or unusable.

• An obstructed path or entrance preventing access, particularly for wheelchairs or prams.

• Signage is missing or confusing, making the facility hard to find.

Urgent Access Issues

If an access issue creates an immediate and significant barrier for vulnerable community members (for example, the only accessible toilet at a major park is locked or obstructed), please call Council on $(03) 6424 0511 for a more immediate response.

Lodge a Non-Urgent Access Concern

For all other access-related issues, please complete the report below. Your feedback is essential for helping us ensure our public toilets are available and accessible to everyone in the community.

When submitting your report, please be as specific as possible. Clearly state the location of the toilet block, which specific cubicle is affected (e.g., female, male, all gender, accessible), and the date and time you observed the issue.

Click here to submit a Toilet Access Concern

Help us maintain a high standard of cleanliness and hygiene across our public facilities. This service is for reporting cleaning issues at Council-owned and operated buildings, amenities, and public spaces.

This includes facilities such as:

• The paranaple centre (including the Library and Council Chambers)

• Public toilet and amenities blocks

• Community halls and centres

• Sporting facility pavilions and change rooms

• Public BBQ facilities in parks and reserves

For Urgent Health & Safety Risks

If the issue presents an immediate health or safety hazard, such as major broken glass, bodily fluids, a blocked toilet causing flooding, or a dangerous spill, please do not use this form. Call Council immediately on $(03)64240511$. This number is monitored 24 hours a day for emergencies.

Lodge a Cleaning Request

For non-urgent cleaning requests like an overflowing bin, untidy toilets, or a minor spill, please complete the report below. Your request will be logged with our Facilities Management team for attention by our cleaning staff or contractors.

To ensure a fast response, please be as specific as possible with the location. For example:

• Instead of: "The toilet is messy."

• Please use: "The male toilet at the Victoria Parade amenities block has no paper and the bin is overflowing."

Click here to report a Cleaning Requests

You can use this service to report graffiti or vandalism damage to Council-owned buildings, public amenities, and furniture.

This form is for requesting the clean-up or repair of these public assets. Please remember that vandalism is a criminal act, and you can also report the incident to the Tasmania Police Assistance Line on 131 444.

What to report using this form

This form is for damage to Council structures and amenities in our parks, reserves, and urban areas. Please use it to report issues such as:

• Graffiti or other damage to Council buildings, community halls, or sporting club rooms.

• Vandalism to public toilet blocks, including damage to doors, walls, or fixtures.

• Damage to street and park furniture, such as benches, picnic tables, or BBQs.

• Vandalism to public bins, including graffiti, fire damage, or other breakage.

To help our crews respond quickly, please provide the exact location of the damage. For parks, please specify the location within the park (e.g., "the playground near the main car park"). Attaching a photo is also extremely helpful.

Click here to report Vandalism on Buildings or Toilets