Council Websites:
Policies
Public Interest Disclosures Act
Dealing with Difficult Customers
Payment of Aldermen's Allowances, Expenses and Provision of Facilities Policy
Code for Tenders and Contracts
Graffiti Management Policy and Plan
Family and Children's Services Policy
Financial Assistance Guidelines and Policy
Rates & Charges Policy
Recent changes to the Local Government Act 1993 now require Council to adopt a Rates and Charges Policy.
Council has been supplied with a publication produced by Department of Premier and Cabinet, Division of Local Government, Security and Emergency Management, titled "Local Government Rates and Charges - Guidance Paper for Policy Development". This document was workshopped with Aldermen on 7 May 2012.
A draft Policy was prepared and Workshopped with Aldermen on 4 June 2012.
The Policy, a copy of which is attached, has been prepared in accordance with the Act and the language used is intended to make it easy for the reader to understand. Technical jargon has been avoided and it is hoped that this objective is achieved.
Code of Conduct
The Code of Conduct was adopted by the Devonport City Council at its meeting inJuly 2006 and reviewed and re-adoptedin October 2010 and October 2012. This Code of Conduct is a statement of the standard of behaviour that Aldermen have agreed should be demonstrated and which the community can expect to be demonstrated when they are carrying out their roles and functions. This Code:
- gives a clear understanding of how Aldermen will behave in their dealings with each other, council employees and members of the community;
- provides a practical means of identifying and resolving situations which may face Aldermen in carrying out their roles and functions; and
- promotes fair, objective, transparent and informed decision-making by the Aldermen, ensuring that public interest will always have priority over their private interests.
Each Alderman is aware of the responsibility to comply with the Code of Conduct as required by section 28E(4) of the Local Government Act 1993.
Customer Service Charter
Council adopted the revised Customer Service Charter on 5 June 2006 and in accordance with Section 339F of the Local Government Act 1993, reviewed the Charter after two years and adopted an updated Charter on 15 November 2010.
Devonport City Council is committed to the provision of timely, efficient, consistent and quality service which meets our customer's expectations and which is provided by polite and helpful Council staff.
Devonport City Council places great emphasis on the efficient handling of complaints. Our aim at all times is to providea quality service. We may not be able to provide complete satisfaction but we will always try for the best possible solution.
To achieve this, customers are encouraged to let their complaints be known to Council and for Council to work toward increasing customer satisfaction and continuously improving our services by responding to customer complaints as efficiently and effectively as possible. The Complaint Resolution Form is provided for you to complete and forward to Council.
Public Interest Disclosures Act
Devonport City Council is committed to the aims and objectives of thePublic Interest Disclosures Act 2002. It does not tolerate improper conduct by its employees, officers or members, nor the taking of reprisals against those who come forward to disclose such conduct.
Devonport City Council recognises the value of transparency and accountability in its administrative and management practices, and supports the making of disclosures that reveal corrupt conduct, conduct involving a substantial mismanagement of public resources, or conduct involving a substantial risk to public health and safety or the environment.
ThePublic Interest Disclosures Act 2002commenced operation on1 January 2004. Section 60 of the Act requires Devonport City Council to establish written procedures to facilitate the making of disclosures, for investigations of disclosed matters and for the protection of persons from reprisals for making the disclosure. These procedures establish a system for reporting disclosure of improper conduct or detrimental action by Devonport City Council or its employees. The procedures must comply with the Act and Guidelines prepared by the Ombudsman's Office.
Council must receive and assess disclosures about improper conduct in accordance with the Act, investigate disclosed matters and take appropriate action when improper conduct has been found to have occurred.
The Devonport City Council procedural document, as amended at the meeting of Council20 June 2011is attached below:
public interest disclosures act 2002 - model procedures - adopted 20 june 2011178.84 Kb
Public Art Policy and Guidelines
At the Devonport City Council Meeting held on 18 March 2013, Council adopted the Public Art Policy. This policy provides guidelines and specific criteria for the evaluation and formal acceptance of all public art projects and memorials proposed for public places in Devonport.
The Policy sits within an overall framework of legislative and corporate policies, plans and strategies that collectively deliver the objectives and responsibilities of the Council. The Policy outlines objectives for public art that amplify and support the Council's vision as well as providing prescriptive criteria and conditions for the evaluation, acceptance, procurement and ongoing management or public art work, public art gift proposals and memorials.
In developing the Public Art Policy, the Council is confident an equitable and transparent process has been developed to ensure professional artists, community artists and public art proponents have an equal opportunity to participate in and contribute to public art projects for the city."
Public Art Policy and Guidelines
Art Collection Policy
On16 March 2009, Devonport City Council adopted the draft Devonport City Art Collection Policy. The policy was drafted by the Devonport Regional Gallery Special Advisory Committee to ensure the collection is managed in accordance with gallery and museum standards.
The strategic management of the Collection will ensure its potential significance is realised as individual items are acquired, de-accessioned and maintained according to the guidelines outlined in the policy.
art_collection_policy168.26 Kb
Dealing with Difficult Customers Policy
On 20 June 2011, Devonport City Council adopted the Dealing with Difficult Customers Policy. The policy was implemented to ensure all Devonport City Council customers are treated fairly and reasonably whilst ensuring Council resources are used efficiently and effectively when dealing with customers.
dealing with difficult customers policy37.84 Kb
Payment of Aldermen's Allowances, Expenses and Provision of Facilities Policy
On 15 February 2010, Devonport City Council adopted the amended Payment of Aldermen's Allowances, Expenses and Provision of Facilities Policy. The policy was implemented to ensure there is transparency and equity in the payment of Aldermen's allowances and expenses and in the provision of facilities to assist them to carry out their civic duties.
Payment of Aldermens allowances expenses and provision o40.67 Kb
Credit CardPolicy
On 20 July 2009, Devonport City Council adopted the Credit Card Policy. The policy was implemented to provide guidance on the provision and use of Council credit cards.
Street Trading Policy
On 18 January 2010, Devonport City Council adopted the amended Street Trading Policy. The policy was implemented to provide and manage a safe environment throughout the municipality for all footpath users as well as facilitating the appropriate use of footpaths and public areas for the purposes of outdoor dining area and other footpath activities in the Devonport municipal area.
Boundary Fencing Policy
On 15 February 2010, Devonport City Council adopted the Boundary Fencing Policy. The policy was implemented to ensure that fencing contributions are administered in accordance with applicable legislation, in a consistent manner to all property owners within the municipality and within budget allocations.
Boundary Fencing Policy34.73 Kb
Investment Policy
On 17 August 2009, Devonport City Council adopted the Investment Policy. The policy was implemented to provide guidance for management and staff in the investment of Devonport City Council's funds with the objective of maximising return on investments, whilst having due consideration for risk and ensuring that Council's liquidity requirements are being met.
Asset Management Policy
On 19 October 2009, Devonport City Council adopted the Asset Management Policy. The policy was implemented to provide sustainable service delivery, ensuring that the assets used to support the service delivery continue to function to the determined level of service. The policy will also provide clear direction as to how Council, as custodians of community assets, will manage those assets within an Asset Management Framework.
Asset Management Policy38.64 Kb
Tree Policy
On 19 October 2009, Devonport City Council adopted the Tree Policy.The policy was implemented to outline the management of trees in the City of Devonport, consistent with the objectives of the Devonport Open Space Strategy June 2008 and Devonport's Strategic Plan 2009-2030.
Code for Tenders and Contracts
On 15 February 2010, Devonport City Council adopted the Code for Tenders and Contracts. The Code was implemented to provide a policy framework on best practice tendering and procurement methods in line with the legislative requirements of theLocal Government Act 1992(The Act) and theLocal Government Regulations 2005(Regulations).
Code for Tenders Contracts221.43 Kb
Graffiti Management Policy
On 22 October 2007, Devonport City Council adopted the Graffiti Management Policy. The policy was implemented asthe mechanism Council uses to minimise the impact of graffiti and related issues within the Devonport Community; building an integrated approach to graffiti management where the local community plays an active role in graffiti prevention and removal.
Graffiti Management Policy and Plan49.59 Kb
Youth Policy
On 14 April 2003, Devonport City Council adopted the Youth Policy. The policy was implemented to provide Council with guiding principles for coordinating youth services and programs for the young people of Devonport.
Family and Children's Services Policy
On 3 May 2004, Devonport City Council adopted the Family and Children's Services Policy. The policy was implemeted to provide the Council and Family and the Children's Services Committee with guidelines for assisting Devonport to become a Family Friendly City.
Family and Childrens Services Policy2.77 Mb
Financial Assistance Guidelines and Policy
On 3 July 2006, Devonport City Council adopted the Financial Assistance Guidelines and Policy. The Handbook was developed as an information tool for residents, community organisations, groups and businesses with an interest in the Devonport municipality. It provides an overview of the types of financial assistance available from Council and details guidelines for applying for assistance.