Council adopted a Customer Service Charter on 5 June 2006 and in accordance with Section 339F of the Local Government Act 1993, reviewed the Charter after two years and adopted an updated Charter on 21 July 2008. 

 Customer Service Charter 83.67 Kb

Devonport City Council is committed to the provision of timely, efficient, consistent and quality service which meets our customer's expectations and which is provided by polite and helpful Council staff.

Devonport City Council places great emphasis on the efficient handling of complaints.  Our aim at all times is to provide a quality service.  We may not be able to provide complete satisfaction but we will always try for the best possible solution.

To achieve this, customers are encouraged to let their complaints be known to Council and for Council to work toward increasing customer satisfaction and continuously improving our services by responding to customer complaints as efficiently and effectively as possible. The Complaint Resolution Form is provided for you to complete and forward to Council.

 Complaint Resolution Form 41.55 Kb